The Tursib card loading portal was created under the EU-funded project “Modernisation of Public Transport in Sibiu.” Available since August 2023, it allows you to:

• Purchase travel tickets on your PVC Tursib card
• View tickets currently loaded on your PVC Tursib card
• View your bank‑card payment history on contact‑less validators aboard Tursib buses
• Configure your desired route
• Obtain real-time bus arrival information at stops
• View public transport routes in Sibiu

Currently, the following ticket types can be loaded onto a PVC Tursib card:

Urban Zone

• 60‑minute tickets
• Daily passes
• Weekly subscriptions
• 30‑day nominal subscriptions
• Blood‑donor subscriptions
• Pupil subscriptions
• Pensioner subscriptions
• Orphan‑student subscriptions
• Hero subscriptions
• Student subscriptions

Metropolitan Zone

• 75‑minute tickets
• Daily passes
• Weekly subscriptions
• 30‑day nominal subscriptions

Tourist Route 22 (Sibiu – Păltiniș)

• 30‑day nominal Păltiniș subscriptions
• Single‑ride Păltiniș tickets
• Two‑ride Păltiniș tickets
• Bicycle tickets for Păltiniș

IMPORTANT:

• To create an account, you must use the same CNP that was used for issuing your PVC Tursib card.
• If you already have an account in the SibiuBus mobile app, log in using the same email and password—no need to register again.

Order Statuses:

• Initialization – order is saved (not yet transmitted to Tursib)
• Awaiting Payment – bank‑card payment is required
• Verification – order is transmitted to Tursib for document verification
• Rejected – operator found an error (see rejection reason)
• Deleted – order deleted by user
• Completed – order fulfilled; card has been issued or reloaded

Steps to create an account and log in:

1. Visit the Tursib website and click “Load card” on the homepage.
2. Go to “Register” and enter your details.
3. After registering, go to “Login.”
4. Enter your credentials and click “Login.”
5. Click “+ Add card” and enter your PVC Tursib card number (printed at the bottom left on the card).
6. Complete your user profile with the required data.

Steps to issue Tursib cards:

1. On the Tursib website, click “Load card” and log in.
2. Go to “Issue / Reload free and discounted cards” and select “New Order.”
3. Choose the request type “Issue card.”
4. Select your traveler category (blood donor, orphan student, pupil, hero, pensioner).
5. Choose the pickup location, institution, and product.
6. Follow the prompts to load the subscription.

Please ensure data entry is correct and in the order: LAST NAME FIRST NAME.

For categories eligible for free travel, until the PVC card is ready, the confirmation email allowing travel is valid for 15 days from receipt.

Steps to load full-price URBAN + METROPOLITAN titles:

1. Visit “Load card” and log in.
2. Click the green arrow on your card and select “Add ticket.”
3. Add the desired ticket to the cart, finish the order, and enter bank‑card details to pay.

*A temporary 1‑leu transaction is processed for verification and will be refunded. All payments are securely processed via euplatesc.ro.

To download your invoice, go to “Transaction History”—click the green arrow → “Transactions” (top right).

Steps to load a blood‑donor subscription:

1. Visit “Load card” and log in.
2. Go to “Issue / Reload free and discounted cards” → “New Order.”
3. Select “Reload card.”
4. Under institution choose “Donors,” then product “Blood‑donor subscription,” and set a start date.
5. Enter card ID (printed bottom-left on PVC card) and donor certificate number in “File no.”
6. Upload ID and donor certificate (single-use).
7. Click “Save” and wait for document verification via email/portal.
8. After verification, go to “Issue – reload discounts and free cards” → “All orders” → click pencil on last order → “Pay.”
9. Enter bank‑card details. Temporary 1‑leu transaction will be refunded. Secure payment via euplatesc.ro. Invoice downloadable under “Transaction History.”

Steps to load a pupil subscription:

1. Visit “Load card” and log in.
2. Go to “Issue / Reload free and discounted cards” → “New Order” → “Reload card.”
3. Choose the school in the institution field, then product “Pupil subscription.”
4. Set start date, enter class/group, and card ID.
5. Upload required documents: ID, birth certificate, pupil ID.
6. Click “Save.”

Steps to load a student subscription:
Same initial steps. Traveler type = “Student.” Set institution, product, start date, year of study, card ID. Upload ID + university certificate or current student ID (PhD students included). Click “Save,” await verification, then “Pay” in orders section. 1‑leu test charge refunded, invoice in “Transaction History.”

Steps to load orphan‑student / hero / pensioner subscriptions:

• Orphan‑student: as student subscription + upload parent's death certificate.
• Hero: Institution “Heroes,” select appropriate hero pass (1989 descendant, military/veteran, persecuted, veteran’s spouse); enter hero ID; upload ID & legal hero document; click “Save.”
• Pensioner: Choose pension institution, select pensioner pass (with/without convention); set start date; enter pension file number from pension coupon; upload ID and pension coupon; click “Save.”

Legal Entities Information (Business Users)

Companies can request issue and loading/reloading of PVC Tursib cards for their employees through the portal.

Tickets available for corporate load:

Urban Zone:

• Weekly subscriptions
• 30-day nominal and non-nominal urban subscriptions

Metropolitan Zone:

• Weekly subscriptions
• 30-day nominal and non-nominal subscriptions

If subscription validity is needed for Poplaca/Cristian, select “Zone 1 Subscription.” For Roșia, select “Zone 1 Roșia subscription.”

Tourist Route 22 (Sibiu–Păltiniș):

• 30-day nominal and non-nominal Păltiniș subscriptions

Attention! Separate order must be placed per locality, including list of employees per order.

Access via “Load card” button; portal supports both new issuance and reload requests.

Cards ordered via portal can be picked up at Tursib headquarters, Str. Munchen No. 1, Sibiu.

To use portal, companies must have an account. Existing legal entities have accounts created. New ones send account creation request to relatiicupublicul@tursib.ro or marketing@tursib.ro with email, company registration (RO/CUI), and address. After receiving login email, set password via “set/reset password” in portal.

Employee lists must be uploaded in CSV—two formats: one for issuance + load, one for reload. A data‑processing form (“Nota de prelucrare a datelor”) must also be scanned and attached. The form is downloadable via link.

Subscriptions are valid either 7 or 30 calendar days—upload lists before validity expires to avoid issues.

Corporate Payment Methods:

1. Companies with contract & payment terms can pay via bank transfer (OP) within agreed deadline.
2. Others pay via OP or bank card.

Ensure bank transfer includes digital/physical bank signature and upload it in portal.

Invoices are downloaded directly from portal without Tursib staff involvement.

Corporate Order Statuses:

• Initialization
• Awaiting Payment (OP upload or card payment)
• OP Verification
• Verification (paid amount validation)
• Rejected
• Deleted
• Completed (invoice issued; cards loaded)
• Payment Term (for contract companies)

With this new procedure, submission via cash‑desk is no longer available.

Subscriptions purchased via portal are available only on PVC Tursib card, not in the SibiuBus app. Employees must validate card at boarding by tapping it on yellow validators.

For questions or issues, support is available Mon–Fri, 7:00–15:00 at 0269‑426‑100 or via email: relatiicupublicul@tursib.ro.