• The cardholder must personally visit any Tursib agency as soon as possible after discovering that the card has been damaged, lost, or stolen.
• The cardholder must present a valid identity document.
• Tursib staff will check the database of pass holders to verify whether a Tursib card has been issued to the applicant.
• The applicant must declare, under their own responsibility, that the Tursib card has been damaged, lost, or stolen by completing a form available at the agency.
• The original card will be deactivated to prevent any further use.
• A new card will be issued to the applicant immediately and activated for the remaining unused validity period of the damaged, lost, or stolen travel pass.

Tursib S.A. cannot be held liable for the disclosure of data stored on the card in the event of its loss or theft.